A-1. Customs Overview
The lesson examines Customs Administrations on a very general basic and looks at the principles that guide its operations rather than the actual operations themselves. This overview will be complimented by and linked to future lessons which will focus in greater details on the areas touched on. e.g. Initial Process, Legislation
Teacher: Ruth Charlemagne
A-2. Communication
Every interaction between people is based on some form of communication. Generally we feel that we communicate effectively in our daily life. Sometimes when we have difficulty communicating we blame the other person
Teacher: Ruth Charlemagne
A-3. Situation Diffusion
This lesson is to help officers realize that certain risks exist in their job. It is not meant to scare anyone nor to imply that an officer's job is full of difficult situations. Making the officers aware of how to detect and defuse situations, will help them cope with it when they occur.